Part-Tme Customer Service Advisor Salary: Up to 12.38/hour Location: Main base: Discovery Park. Weekend shifts: Margate location to avoid lone working Hours: 24 hours per week (4 days), flexible shift pattern

We're looking for a proactive and customer focused Customer Service Advisor to join a busy leisure and wellness operation. This part time role will give you the chance to be part of a supportive team, working with a variety of facilities and supporting members across multiple locations. The role is ideal for someone who is confident on the phone, enjoys building rapport with customers, and is comfortable learning and improving internal systems.

Candidates must be able to drive and travel between sites as required.

Duties:

You'll be the first point of contact for customers, managing queries, bookings, and membership administration
Answering calls and emails promptly
Logging, resolving, or escalating customer enquiries ("tickets")
Updating and maintaining the internal customer booking system
Supporting membership retention and cancellations
Assisting with promotions, sales, and member renewals
You will also act as a systems champion, supporting colleagues with CRM usage, suggesting process improvements, and helping to make day-to-day operations more efficient.

Requirements

Previous customer service or sales experience
Confidence using CRM systems (Gladstone experience preferred, but not essential)
Strong organisational skills and attention to detail
Ability to work independently and proactively identify process improvements
Flexible and able to work a shift pattern that includes evenings and weekends
Shift pattern: three-week rotation including early shifts, late shifts, and a weekend every third week
Candidates must be able to drive and travel between sites as required

Benefits

Free leisure membership
Generous friends and family discounts
Discounted spa treatments
Childcare discounts
Professional development opportunities
Holiday purchase scheme & volunteering leave
Employer pension contribution and company sick pay
Employee assistance programme
Cashback rewards

Successful candidates will be subject to a DBS check and we can only consider applications from candidates who have the right to work in the UK.

To apply: Email: (url removed)

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.